Five steps. One conversation.
Only one part needs you: telling us about your business. We take care of everything after that, inside the WhatsApp you already check every morning.
- 01
Choose your Akili Concierge and plan
Pick the Akili Concierge that fits your business and how much support you want. Every plan includes a dedicated number for up to three team members.
- 02
Tell us about your business
A short set of questions: the languages your customers speak, what they ask most, what you want written down, and how your business sounds. This is the only part that needs you.
- 03
We build and set it up
We arrange your dedicated business number, write what Akili should say and never say, choose the questions it asks, and set when your team is brought in. You do not connect or build anything.
- 04
Akili goes live
Customers message your business number in their language. Your team reads it in yours, and replies go back in theirs. Nothing changes about how anyone uses their phone.
- 05
We keep it running
Routine questions are answered and the right conversations reach your team. Send Akili a text or voice note to update information, request insights or summaries, organize follow-ups, or check commitments. Everything technical stays with us.
What you will never have to do.
- Download a new app
- Learn a new platform
- Manage a second inbox
- Log into a portal
- Train your team on new software
- Explain anything technical to your customers
Common questions.
Can customers use a WhatsApp username instead of a phone number?
As WhatsApp usernames become available, customers may be able to write to you without showing their phone number right away. We are preparing for that, so conversations stay simple and private.
Can customers still use their WhatsApp phone number?
Yes. Customers can keep using their WhatsApp number exactly as they do today. Both ways work.
Can Journey participants join with a username?
Where available, participants may use a WhatsApp username as part of their contact preference. The Journey flow may also ask participants to start the conversation inside WhatsApp so the message series can be delivered to the correct account.
Do businesses need another app or dashboard?
No. We manage everything behind the scenes. Your team controls Akili through normal WhatsApp texts and voice notes.
What happens if a phone number is needed later?
If a phone number is needed for a call, a booking, or urgent follow-up, the person can simply be asked for it.
Is WhatsApp username support available everywhere now?
No. WhatsApp usernames are rolling out gradually. Chandra Nicole Global is preparing Akili Concierge and Akili Journeys so the service is ready as username-based communication becomes more available.