Cancellation, Renewal & Refund Policy

Unless an Order states otherwise, a recurring CNG subscription renews automatically each month until canceled. Cancellation becomes effective at the end of the current paid billing period and prevents the next renewal charge when the verified cancellation request is received before that next charge is processed.

A Business Customer may request cancellation by emailing support@chandranicoleglobal.com or messaging the designated CNG Control & Support WhatsApp channel at +1 360 360 6053. CNG may verify that the request comes from an Authorized Business User before applying it. CNG will provide electronic confirmation after the cancellation is recorded.

CNG does not require a Business Customer to telephone a retention department or complete an additional purchase in order to cancel. A Business Customer remains responsible for charges already processed before the effective cancellation date unless a refund is required by law or expressly provided under this Policy or the Order.

Recurring subscription fees are non-refundable after the applicable billing period begins, and CNG does not provide prorated refunds for unused days in that billing period, except where required by law or expressly stated in the Order, a written promotion, or a written service commitment.

Setup, configuration, onboarding, number provisioning, workflow preparation, approved-information preparation, and implementation fees become non-refundable once CNG has begun the related work. If CNG cancels an Order before implementation work begins, CNG will refund the unearned implementation fee.

A Journey is a one-time digital-content purchase delivered on a schedule. Except where required by law or expressly stated at checkout, the Journey purchase becomes non-refundable once the first paid Journey content has been delivered. Replying STOP ends future Journey messages for the affected number but does not by itself create a refund after paid content delivery has begun.

If CNG cannot begin a purchased Journey due solely to a CNG-controlled issue and the purchaser does not accept a reasonable revised start date, CNG may provide a refund or credit for the undelivered Journey.

A paid add-on or plan change is governed by the price, effective date, and billing treatment shown when the change is accepted. CNG will not impose a new recurring charge for a material commercial change without the Business Customer's authorization.

CNG may retry failed payments and may suspend a paid Service if payment remains overdue. Restoring Service may require payment of outstanding amounts. If the Service has been closed and must later be materially reprovisioned, CNG may charge a then-current reactivation or implementation fee only after disclosing it to and obtaining authorization from the Business Customer.

At the end of the paid period, customer-facing automation and business-side access may be disabled, and CNG-provisioned numbers or sending identities may be reclaimed. CNG may retain limited data for security, accounting, tax, legal, dispute, backup, and orderly wind-down purposes as described in the Product Privacy Policy and Data Processing Agreement.